Impartial Advocacy 

Advocacy Officers can assist UNE students with most problems they may be experiencing, be they part time, full time, internal, international, college or distance students. No problem is ever too big or too small.

We can individually help you as a UNE student by providing a confidential and sympathetic hearing for any concerns you may have. If something is bothering you drop into Uni4me located in The Courtyard, next to TUNE!FM. Generally no appointments are necessary.

Please bring relevant documents with you. Examples of what may be relevant are letters and emails you have received from or sent to your faculty/school, support documents from a doctor or counsellor, etc.

If you are unable to come to the office you can email us. As we are independent from UNE itself we do not have access to University records so we rely on what you tell us about your problem, your course and other contacts you may have made. We also appreciate it when you keep us informed of the progress of your enquiry.

If we can't assist we can refer you to someone who can.

Remember...The uni4me Advocacy Service offers independent information, advocacy and referral across a range of academic and personal issues. All advice is free and confidential.

 

Uni4Me Advocacy Charter

Purpose

The purpose of this Charter is to specify the guiding principles for independent student advocacy at the University of New England.

Aims and Objectives

All students at the University of New England have rights and responsibilities in regard to the quality of their education and how they treat and are treated by the University and other students. This Charter is to ensure that the students’ views and needs can be heard, respected and acted on.

Scope

Uni4Me Advocacy will ensure independent provision of information, advocacy and referral services for all students enrolled at UNE across a range of academic, procedural and administrative issues. These include, but are not limited to, issues relating to equity, discrimination, harassment, grievances, complaints, disputes, exclusion, discipline, misconduct, supervision and unsatisfactory progress. Uni4Me Advocates are not counsellors, lawyers, accountants or real estate agents yet will refer students to these specialist services if required. This charter does not restrain a party from complying with any legal obligations that they have.

Guiding Principles

Uni4Me Advocacy will:

  1. not charge students for access to advocacy services
  2. act in the best interests of students they represent
  3. be non-judgmental and respectful of student’s needs, views and experiences
  4. be independent from UNE decision makers and other staff who administer the UNE academic and procedural rules and regulations
  5. act honestly and with reason, based on the facts and having regard to the University’s statutes, regulations, policies and procedures
  6. ensure that students are aware of relevant information and issues affecting a matter
  7. be guided by the principles of fairness and equity
  8. avoid potential or actual conflicts of interest in carrying out their duties.
  9. observe strict confidentiality and privacy of student information. Advocates will only disclose information to third parties with the student’s authorisation. If an Advocate holds a reasonable apprehension that a student is at serious risk of harming him or herself or a danger to others, then the matter will be disclosed to the relevant authority without any prior warning to the student. Files or relevant paperwork will be kept in the office of the Advocate concerned. Email communications are accessed by password. All electronic data is retained on a sealed queue within the SRM that can only be accessed by the relevant Advocate.
  10. uphold their duties and responsibilities as outlined by this Charter and the relevant legislation and policies
  11. have in place systems for monitoring performance and continuous improvement
  12. ensure their contact details are up to date and communicated to students and all relevant sections of the of the University
  13. welcome feedback, including complaints. There is a transparent process for receiving and addressing complaints that contributes to continuous improvement.

Students will have the responsibility to:

  1. decide whether to act on advice provided by the advocates on a particular matter
  2. check that any statements that have been made with the assistance of the Advocates are an accurate reflection of the student’s situation and if not will be amended by the student accordingly
  3. provide/disclose all information that is relevant to the matter(s) they are being assisted with, honestly and in a reasonable manner
  4. be individually responsible for all their verbal and written communications, including any which Advocates have assisted them with
  5. Undertake all actions as agreed with the Advocates, such as attending appointments with University staff or specialist services after referral.